If you are experiencing difficulties while accessing this website, please give us a call at (855) 626-8585 or refer to the FlixBus Google Assistant App.

§§ geoTextTitle §§

§§ geoLinkText §§

Cancel or Change Your Booking

Change your booking
Information about how to cancel/change your booking

Change your booking

  • Up to 15 minutes before departure
  • Cancellation fee per booked trip and passenger
  • Online & offline in the shop or at partner agencies
Information on how to change passenger info

Change passenger info

  • Phone number: free of charge from landlines, mobile networks may vary
  • Name: free of charge, unless the trip has become more expensive
Booking has never been so easy

Cancel your booking

  • Online & offline in the shop or at partner agencies
  • For a voucher in the amount of the trip price minus a cancellation fee per booked trip and passenger

Cancel/Change Booking Portal

How soon before departure can I change or cancel my trip?

Changing or cancelling your booking with us can be done up to 15 minutes before your departure, online or at one of our ticket outlets/travel agencies.

How do I change my passenger info?

After your booking you can update your phone number through our rebooking portal at no additional cost. If you would like to change the passenger name, this is free of charge unless the trip has become more expensive since the original booking. In that case, you will simply be charged the difference.

Whenever you make changes, will receive a new booking confirmation with a new booking number.

How do I rebook my trip?

If you would like to rebook your trip, please follow these steps:

  • Check whether your desired new trip is available.
  • Cancel your previous booking and you will receive a voucher that you can use on your new booking.
  • Book your new trip and use the voucher that you have been issued. You will then receive a new booking confirmation and a new booking number. If the price of the new booking is more than the value of the voucher, you will have to pay the difference.
 

Please note that a cancellation fee will be applied per passenger and trip for every cancellation.
 This fee will be shown to you during the cancellation process.

How do I cancel my booking?

You can make cancellations on our website under "Cancel & Change" or at one of our ticket outlets / travel agencies up to 15 minutes before departure. You will then receive a voucher in the amount of your original booking, minus a cancellation fee per passenger and trip.
 This fee will be shown to you during the cancellation process.

The voucher remains valid for 12 months and can be used repeatedly until the balance has been used up.

What is the cancellation fee?

For each cancellation followed by a new booking, a cancellation fee will be charged per trip and per passenger. The amount of the fee depends on the date of your original booking and on how many days before the ride you wish to cancel your order.

When do cancellation fees apply?

A cancellation fee will be applied for every cancellation per canceled trip and per passenger. The fee depends on the date of cancellation, but the cancellation fee will in no case be higher than the ticket price.

  • In case of cancellation at least 30 days before departure: Free of charge,
  • In case of cancellation between 14 and 29 days before the date of departure the cancellation fee is $1,
  • In case of cancellation between 3 and 13 days before the date of departure the cancellation fee is $3,
  • In case of cancellation less than 3 days before the date of departure the cancellation fee is $5.

The cancellation voucher is issued in the amount of the ticket price minus the cost of the cancellation process. In the event of a change in passenger name, the difference must be paid if the fare has increased in the meantime. The phone number can be changed free of charge.

The cancellation periods for the calculation of the cancellation fee are based on the exact time of booking (hh:mm:ss) as well as on the exact time of cancellation (hh:mm:ss). Thus, each “day” as described above is calculated 24 hours from the time of booking and not on the basis of calendar days.
 

Was your question not answered? Just take a look at our FAQ page or contact our Customer Service.