FlixBus acquired Greyhound

FlixBus acquired Greyhound

Flix SE acquired Greyhound Lines Inc. on October 21, 2021. Having already been present on the North American market with its FlixBus services since 2018, the purchase of Greyhound brought together two leaders in the intercity bus industry, combining FlixBus’ innovative global technology and shared mobility expertise with Greyhound’s iconic nationwide presence and experience. In July 2022, Flix SE announced the introduction of Flix North America, Inc. (“Flix North America”). This Dallas-based entity oversees operations for both Greyhound and FlixBus across North America.

Together, FlixBus, Greyhound and their partners continue to offer a smart, green, and connected World Class intercity bus experience, providing the best affordable option for even more people traveling throughout the United States.

Everything you need to know:

What changes for me as a customer?

For now, everything remains the same. FlixBus and Greyhound will continue to operate independently from each other. Tickets for travel on FlixBus can be purchased from FlixBus and tickets for travel on Greyhound can be purchased from Greyhound. When you are ready to board, you will still see the familiar FlixBus and Greyhound buses at your stop.

Does this affect trips I have booked with FlixBus or Greyhound?

No, current bookings are not affected by the FlixBus purchase of Greyhound and tickets are not interchangeable at this time.

How do I reach customer service?

Passengers who booked a trip with FlixBus can reach customer service here. Passengers who booked a trip with Greyhound can continue to reach customer service here.

Where can I book a ticket and where can I get information on the bus schedule and bus stop?

FlixBus and Greyhound will continue to operate independently from each other. Passengers can get information and book their ticket for travel on Flixbus either via the FlixBus Website or Mobile App. Passengers can get information and book their ticket for travel on Greyhound via the Greyhound Website and the Greyhound Mobile App, by calling 1-800-231-2222 or at Greyhound stations throughout the U.S.

Can I use my FlixBus ticket for travel on Greyhound (and vice versa)?

No, tickets are not interchangeable at this time. We will provide plenty of advance notice via email, web and mobile related to any changes, for example, when customers can use their tickets interchangeably between Greyhound and FlixBus.

What happens to my Greyhound Road Reward points, and can I use my Road Rewards to buy FlixBus tickets?

Effective July 7, 2022, the Road Rewards program has ended. Unexpired rewards must be used by their individual expiration date or by December 15, 2022, whichever comes first.

For more info, visit https://www.greyhound.com/en/help-and-info/road-rewards. Since FlixBus and Greyhound will continue to operate independently from each other, you are not able to use your Road Rewards to buy FlixBus tickets.

The story behind Flix

Flix was started in Germany in 2013 by Jochen Engert, Daniel Krauss and André Schwämmlein to deliver a revolutionary means of travel that combined technological advances, e-commerce capabilities, and sustainable transportation. Over the past few years, the company has demonstrated significant success, with FlixBus growing to become Europe’s largest long distance bus network operating in more than 40 countries.

FlixBus Inc. USA launched in 2018 with 27 destinations across major southwestern cities, including Los Angeles, CA, Las Vegas, NV, and Phoenix, AZ. Since then, the Company has expanded its operations to offer sustainable transportation to over 200 cities across the United States and Canada with daily connections in the Southwest, South, Northeast and Pacific Northwest.

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