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General Terms of Business and Special Booking Conditions

Date: 04/04/2018

1 Scope

These General Terms of Business and Special Booking Conditions apply to the use of the web portals and the booking of journeys by FlixBus Inc.

2 Contractual Partner

The Contractual Partner for booking journeys (ticket seller) and the use of the web portal is FlixBus Inc., 12575 Beatrice St, Los Angeles, CA 90066, hereinafter referred to as FlixBus.

3 Commercial Use of the Web portal

3.1 Price comparison sites may enter into a written contract with FlixBus, which allows them to receive, process and publish prices and timetables of FlixBus.

3.2 Non-private or commercial use of the FlixBus web portal is not permitted. The use of automated systems to extract data from this website for commercial use (“screen scraping”) is prohibited. FlixBus reserves the right to take appropriate action against infringements.

4 Payments and Vouchers

4.1 Tickets can be purchased using different payment methods, depending on the booking site:

  • Online booking/App: credit/debit cards (VISA/MasterCard/Amex/Discover/JCB), PayPal
  • At sales agencies: All payment options offered by the agency. Cash is always accepted.
  • Via phone: Credit card (Mastercard/Visa/Amex/Diners Club/JCB/Discover)
 

4.2 Special conditions of payment by credit card:

4.2.2.1 Payment by Credit card

4.2.2.2 If a payment is made by credit card, the customer’s account will be charged at the end of the booking. By paying by credit card, the customer instructs their credit institution at the time of the booking to inform FlixBus or a third party authorized by it, in case of a chargeback, of the customer’s name and complete address, so that FlixBus can assert its claims against the customer.

4.2.2.3 Passengers are required to pay the banking charges incurred in the event of a chargeback associated with a credit card payment. Cancellation charges may also be incurred. Passengers shall be given the opportunity to prove that the chargeback incurred lesser or no costs. In the event of chargebacks, customers may be barred from making credit card payments on a temporary or long-term basis.

4.2.3 After unsuccessful collection efforts by FlixBus, claims will be passed to an external service provider for further processing. FlixBus may pass all the required personal data of the debtors to this external service provider for this purpose.

4.2.4 Offsetting; right of retention

4.2.4.1 Customers shall only be entitled to a right to offset in the event that their counter-claims have been legally established or are uncontested or acknowledged by us. Moreover, they shall only have a right of retention if and to the extent that their counter-claim is based on the same contractual relationship.

4.2.4.2 If customers are in default on any payment obligations, all existing claims from the same contractual relationship shall fall due with immediate effect.

4.3 Redemption of vouchers:

4.3.1 A maximum of one voucher may be redeemed per booking. Vouchers may only be redeemed online or via our partner agencies.

Vouchers with a monetary value, known as “credit vouchers”, can be redeemed for the entire shopping cart.

Discount vouchers with a percentage value or vouchers for a free journey can be redeemed for the ticket fare only. Additional services (e.g. service fees, extra charges for bicycles or baggage) cannot be paid for using these voucher types.

4.3.2 In the case of voucher campaigns carried out by FlixBus within the scope of marketing activities, the acquisition and use of vouchers are limited to three vouchers per person. If a person redeems more than three vouchers from the same voucher campaign, FlixBus may cancel all bookings exceeding the first three tickets. This regulation may be waived within the scope of special promotions.

4.3.3 Vouchers issued free of charge within the context of marketing activities or as a gesture of goodwill shall expire after the first booking process has been completed.

4.3.4 The commercial use and, in particular, the resale of vouchers, is not permitted, and will be penalized by FlixBus by means of the blocking of tickets and/or the assertion of damage claims.

4.3.5 The cash payment of any balance on a voucher shall be excluded.

4.3.6 In case of fraud, attempted deception or suspicion of other illegal activities related to the purchase, redemption or transfer of a gift voucher, FlixBus reserves the right to close the corresponding customer account and/or demand an alternative payment method and/or suspend the voucher. There is no entitlement to approval or redemption of the affected voucher.

4.3.7 In case of fraud, attempted deception or suspicion of other illegal activities related to the purchase, redemption or transfer of a gift voucher, FlixBus reserves the right to cancel any tickets purchased in full or in part via the redemption of such a voucher.

4.4 Redemption of Interflix Vouchers

4.4.1 A maximum of one voucher code may be redeemed per booking. The voucher codes are automatically activated within 48 hours and can only be redeemed online or in our partner agencies.

4.4.2 The vouchers are redeemable for three months.

4.4.3 It is only possible to book a direct connection, except an outward run and return trip. The place of departure does not have to be the same as the destination.

4.4.4 Vouchers are personalized and non-negotiable.

4.4.5 Bookings can only be changed through our customer services. Cancellation is excluded.

4.4.6 The commercial use and, in particular, the resale of voucher codes, is not permitted, and will be penalized by FlixBus by means of the blocking of tickets and/or the assertion of damage claims.

4.4.7 The cash payment of any balance on a voucher shall be excluded.

4.4.8 Each journey booked using a voucher is separated and detached from other journeys.

4.4.9 The passenger has the right to withdraw from the purchase agreement within 14 days. Notice of withdrawal must be given in writing.

4.5 Price Campaigns

4.5.1 The number of reduced tickets that can be purchased in accordance with price campaigns carried out by FlixBus as part of its marketing activities is limited to three tickets per person. A person can only purchase three tickets from the same price campaign, otherwise FlixBus may cancel all subsequent bookings. This regulation may be waived in the case of special promotions.

4.5.2 The commercial use and, in particular, the resale of tickets, is not permitted, and will be penalized by FlixBus by suspending the tickets and/or asserting damage claims.

4.5.3 In cases of fraud, attempted deception or suspicion of other illegal activities related to the purchase, redemption or transfer of tickets, FlixBus reserves the right to close the relevant customer account and/or demand an alternative payment method and/or cancel the tickets. FlixBus will not honor any claims to validate or redeem the relevant ticket.

4.5.4 In cases of fraud, attempted deception or suspicion of other illegal activities related to the purchase, redemption or transfer of tickets, FlixBus reserves the right to cancel any tickets purchased in full or in part.

4.5.5 Tickets purchased on offer, which are subject to change after the end of the offer, must be purchased at the full price applicable to the journey or on the date printed on the ticket.

5 Cancellation

5.1 Cancellations (e.g. route, departure time, date of travel) can only be carried out on FlixBus-websites or by partner agencies and ticket outlets of FlixBus up to 15 minutes before the scheduled departure time. A return trip is considered one booking.

5.2 Drivers cannot change or cancel bookings for you.

5.3 In the event of a cancellation, a cancellation voucher will be issued. This cancellation voucher is valid for 12 months and entitles the passenger to make a new booking within this period up to the value of the voucher. If the price of the new booking is more than the value of the voucher, the difference will need to be paid. If the price is lower, the difference will remain on the cancellation voucher and can be used for a different booking. These provisions may change in case of promotional offers that are valid for a limited time only. More detailed information can be found in the terms and conditions of the promotion on the web portal.

5.4 A cancellation fee will be applied for every cancellation per canceled trip and per passenger. The fee depends on the date of cancellation, but the cancellation fee will in no case be higher than the ticket price.

  • In case of cancellations at least 30 days before departure the cancellation is free of charge
  • In case of cancellation between 14 and 29 days before the date of departure the cancellation fee is 1$,
  • In case of cancellation between 3 and 13 days before the date of departure the cancellation fee is 3$,
  • In case of cancellation less than 3 days before the date of departure the cancellation fee is 5$.
 

The cancellation voucher is issued in the amount of the ticket price minus the cost of the cancellation process. In the event of a change in passenger name, the difference must be paid if the fare has increased in the meantime. The phone number can be changed free of charge.

5.5 The cancellation periods for the calculation of the cancellation fee, 5.4, are based on the exact time of booking (hh:mm:ss) as well as on the exact time of cancellation (hh:mm:ss). Thus, each “day” as described in 5.4 is calculated 24 hours from the time of planned departure and not on the basis of calendar days.

5.6 If a refund voucher is used for a booking, these cancellation terms and conditions also apply to the new journey.

5.7 None of the aforementioned processing charges, cancellation fees or any transfer fees apply if the reimbursement is requested for reasons which are the responsibility of FlixBus. The credit of the fare, minus any processing charge or any transfer fee, will only be paid exclusively to the account specified by the customer when placing the order, or to their credit card account if they paid by credit card.

6 Service Fee

A service fee of $2 will be applied to your online reservation. The fee is charged per order, and it is intended to cover the administrative charges related to your reservation. In case of cancellation, the service fee won’t be refunded. In case of bookings via telephone (Customer Service) or in one of our agencies and offline resellers additional fees may apply.

7 Place of Jurisdiction

The place of jurisdiction for registered traders, legal and natural persons who have no general place of jurisdiction in the U.S.A., as well as for natural persons who have relocated or resettled abroad after concluding a contract of carriage, whose domicile or habitual residence at the time the complaint is not known, is Los Angeles.

8 Invalidity of individual provisions

If individual provisions within these General Business Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this shall, in principle, not compromise the efficacy of the booking contract as a whole.

9 No Discrimination

Reservations, bookings and seating aboard FlixBus vehicles operated in interstate, intrastate or foreign commerce is without regard to race, color, creed, or national origin.