Our services for you
FAQ
Do you have a question with regards to your booking or your trip with FlixBus? Here you can find the answers to the most common questions and contact information about our customer service.
> FAQ
Services on the bus
In order to make Your journey as comfortable as possible, Flixbus offers a wide range of different services on board for You.
Cancel or change a booking
If something comes up and you need to change or cancel your trip, you can do this directly on our website up to 15 minutes before your departure.
The bus app
Our app makes sure that you can stay up to date directly from your mobile. Follow the link to find out all about our bus app:
Baggage
Read our baggage policy before your bus travel and you will be pleasantly surprised at how much baggage you can take on one of our buses!
Newsletter
Don’t want to miss out on any competitions or €1 offers? Our free FlixBus newsletter will keep you updated about all of our new routes, competitions and exclusive offers.
Travel agencies and ticket outlets
If you would prefer to book your bus ticket through one of our travel agencies or ticket outlets, then that is not a problem! Find your nearest retailer:
Lost and found
If you have lost or found something on board one of our buses you can contact our lost property office.
Special offers
As a FlixBus customers you won't just get low cost travel, but you can also benefit from the exclusive offers from our different partners. It is definitely worthwhile checking out this page.
Current route information
All the information you need to know about the current route from or to a particular bus stop is on this page.