Our services for You
Do you have a question with regards to your booking or your trip with FlixBus? Here you can find the answers to the most common questions and contact information about our customer service.
Canceling or changing a booking
In the case that You cannot proceed with your FlixBus trip, You can find all of the important information here about canceling or changing your booking.
Read our baggage policy before Your bus trip; You will be shocked at how much baggage You can take on one of our buses.
Flix & More
Our loyalty program is currently being reworked. If You participated in our old loyalty program You will have been contacted by 07.03.2015 and receive a voucher from us as a thank you. If You have not been contacted by this date please contact firstname.lastname@example.org.
If You would prefer to book Your FlixBus ticket through one of our travel agencies, then that is not a problem. Find Your nearest travel agency using Your post code:
Lost and found
When traveling You may lose some of Your personal belongings. If you have lost something or found something You can use our lost property office.
FlixBus customers do not only get low cost travel, but You can also benefit from the offers of our different partners. It is definitely worthwhile checking out this page.