Do you have a question about booking or your trip with FlixBus? Here you can find the answers to frequently asked questions and view contact information for our Customer Service team.
In order to make your journey as comfortable as possible, FlixBus offers a wide range of different services on board for you.
Details of our services on the bus
Cancel or Change a Booking
If something comes up and you need to change or cancel your trip, you can do this directly on our website up to 15 minutes before your departure.
Cancel/change your booking
The FlixBus App
Our App makes sure that you can stay up-to-date directly from your cell phone. Follow the link to find out more about our FlixBus App:
Get the FlixBus App now
Read our baggage policy before you travel. We think you’ll be pleasantly surprised at how much baggage you can take with you on your FlixBus journey!
FlixBus baggage policy
Don’t want to miss out on any contests or special offers? By subscribing to the FlixBus Newsletter, you can keep up to date on any upcoming sales and learn about our new connections.
Register for the FlixBus newsletter
Travel Agencies and Ticket Outlets
If you would prefer to book your bus ticket through one of our travel agencies or ticket outlets, it’s no problem! Find your nearest retailer and book your journey face-to-face:
Search for ticket outlets
Lost and Found
If you have lost or found something onboard one of the buses, you can contact our Customer Service.
Customer Service contact
Current Route Information
Everything you need to know about the current route to or from a particular bus stop can be found here.
Current route information
We offer the option to find and reserve a seat before your bus trip. Learn more about how to reserve a seat or make changes to your reservation.
Find out more about seat reservations