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FlixBus Services

Find the answers to all of your questions on our FAQ page


Do you have a question about booking or your trip with FlixBus? Here you can find the answers to frequently asked questions and view contact information for our Customer Service team.


Onboard Services

In order to make your journey as comfortable as possible, FlixBus offers a wide range of different services on board for you.

Details of our services on the bus 

Information about how to cancel/change your booking

Cancel or Change a Booking

If something comes up and you need to change or cancel your trip, you can do this directly on our website up to 15 minutes before your departure.

Cancel/change your booking

Get the FlixBus App

The FlixBus App

Our App makes sure that you can stay up-to-date directly from your cell phone. Follow the link to find out more about our FlixBus App:

Get the FlixBus App now

Information about free and additional luggage you can take on board!


Read our baggage policy before you travel. We think you’ll be pleasantly surprised at how much baggage you can take with you on your FlixBus journey!

FlixBus baggage policy

Stay informed with the FlixBus newsletter


Don’t want to miss out on any contests or special offers? By subscribing to the FlixBus Newsletter, you can keep up to date on any upcoming sales and learn about our new connections.

Register for the FlixBus newsletter

Information on how to change passenger info

Travel Agencies and Ticket Outlets

If you would prefer to book your bus ticket through one of our travel agencies or ticket outlets, it’s no problem! Find your nearest retailer and book your journey face-to-face:

Search for ticket outlets

Simply fill in our lost and found form online and we will do the rest

Lost and Found

If you have lost or found something onboard one of the buses, you can contact our Customer Service.

Customer Service contact

Find your nearest bus stop using our app

Current Route Information

Everything you need to know about the current route to or from a particular bus stop can be found here.

Current route information