Mobility and Wheelchair Information
FlixBus stands behind its mission to bring green mobility to everyone. This means we do our best to ensure our partners’ buses are as comfortable and accessible as possible for people with disabilities and limited mobility. Whether you travel with a wheelchair, are dependent on a service animal or are pregnant at the time of your trip, we are prepared for that and can adapt to it. Please find some helpful resources below:
Access to the bus with a wheelchair or mobility device
Passengers with wheelchairs or mobility devices are welcome on our partners’ buses!
Which conditions apply?
For bus travel with a wheelchair or mobility device in the baggage compartment:
If you are restricted in your mobility and are able to board and disembark on your own or with or without the help of a companion, you can travel with all FlixBus lines. Your driver will stow your collapsed wheelchair or mobility device in the baggage compartment of the bus.
For bus travel with a wheelchair in the passenger compartment:
If you are restricted in your mobility and are planning on traveling in your wheelchair, your driver will accommodate you onboard using the hydraulic lift and secure your wheelchair on one (1) of our two (2) wheelchair spaces on our partners’ buses accordingly.
Wheelchairs and mobility devices traveling in the passenger compartment must meet the following size and weight criteria:
- Weight including the passenger cannot exceed 600 lbs, due to the capabilities of hydraulic wheelchair lifts and as required by applicable laws. However, some buses have hydraulic lifts with a maximum design load of 800 lbs and will transport a passenger with a combined weight of up to 800 lbs..
- Wheelchair dimensions of 30 x 48 inches (76cm x 121cm).
- Mobility scooter with dimensions of 30 x 30 x 48 inches (76 x 76 x 122cm).
Medical Oxygen Cylinders
Up to a total of four (4) cylinders per passenger are permitted as follows: Two (2) cylinders in the passenger compartment and two (2) cylinders in the cargo compartment as checked baggage (must have valve protection cap in place and be properly packaged and protected against accidental discharge.) Cylinders are to be no larger than 4.5 inches in diameter and 26 inches in length. Maximum total oxygen load on a bus may not exceed 99 lbs.
Ticket booking for traveling with a wheelchair or mobility device
The transportation of wheelchairs, foldable wheelchairs, walking aid and other assistive mobility devices is free of charge.
During the booking process, once you indicate the number of adults/children traveling, please also indicate the corresponding number of wheelchair or mobility devices traveling and proceed with your booking. Our Customer Service team will receive an automatic notification and will make all necessary arrangements to ensure that our partner operating the line and the bus driver are informed. If you are booking a ride with a departure within the next 24 hours, we encourage you to inform our Customer Service team at +1 (855) 626-8585 to ensure your request has been processed in a timely manner.
In the event your selected ride cannot accommodate you traveling in your own wheelchair (specifically, if both (2) wheelchair spaces on your ride are already booked), you will be automatically re-booked to the next available ride to your ticketed destination. If this alternate time/date does not accommodate your travel needs, you may rebook to a time that is most convenient for you, receive a voucher for a future ride or a full refund. Please contact Customer Service at +1 (855) 626-8585 .
If you already have a reservation in place and need to add your wheelchair to your booking, simply contact our Customer Service team anytime at +1 (855) 626-8585 for prompt assistance.
Our partners are committed to provide accessible transportation services to ticketed passengers with disabilities or limited mobility. If you believe that a bus partner has failed to fulfil this obligation, has denied you accessible transportation or that you have been discriminated against on the basis of your disability or limited mobility, please contact us in any of the following ways:
- By contacting us using our help center
- Telephone: +1 +1 (855) 626-8585
Ticket booking for travel with a companion
During the booking process, once you indicate the number of adults/children traveling, please also indicate the corresponding number of wheelchair or mobility devices traveling and proceed with your booking. Upon receipt of your booking number, please contact our Customer Service team at +1 (855) 626-8585 as soon as possible and notify the Customer Service Agent that you are medically required to travel with a companion. Our Customer Service Agent will make a separate reservation for your companion (assuming seats are available on the selected ride). Companions travel free of charge between the same origin and destination as the passenger with disabilities or limited mobility. You will receive a second email confirmation and unique booking number for your travel companion.
Access to the bus with a service animal
Your ADA-recognized service dog is welcome on board all our partners’ buses.
Access to buses for animals is restricted to persons with disabilities or reduced mobility. Pets and other animals that have not been specifically trained to service a person with disabilities including: emotional support, comfort, therapy and PTSD dogs are not permitted to travel, including in kennels or in the baggage compartment of the bus. As you board, your driver may legally ask you about the specific training your animal has received to assist you with your disability.
Service Animal fraud is a crime with penalties ranging from community service to fines to time in jail. If your animal does not qualify as a service animal, as identified by the Americans with Disabilities Act, please do not bring it with you as you and your animal may not be permitted to travel. Learn more, here: https://www.animallaw.info/content/fraudulent-service-dogs
Ticket booking for travel with guide dogs
Although no advance notice is required, we encourage you to contact our Customer Service team at (855) 626-8585 to notify us of your intention to travel with a service animal.
Your advance notice will allow us to ensure our partner and driver operating your ride is aware of your request and any potential complications (such as driver allergies) are adjusted prior to the start of your ride.
Service animals are not required to wear a vest or a muzzle.
Please note that service animals must remain under control of their handlers and may be seated on the lap or at the feet of their handlers at all times, not blocking aisles or exits. For the comfort and safety of your service animal, your driver and fellow passengers, service animals may not occupy a seat. In the case of larger service animals, your driver may open-up the wheelchair space on the bus for your service animal to enjoy during the ride, permitting there is space to do so. However if these seats are booked by other passengers, the service animal must return to the space at the feet or on the lap of their handler.
Can I travel by bus when I'm pregnant?
It is not forbidden for pregnant women to travel by bus, but you should consider speaking with your physician to determine if bus travel is safe and appropriate based on your individual situation.
Benefits for traveling with FlixBus during pregnancy:
- Comfortable seating with legroom and adjustable backrest for added support.
- Toilets on board.
- Availability of reserved seats (fees apply).
- Help loading and unloading your baggage.
Please note that some trips may include stopovers at motorway service areas. There is usually a stop every few hours.
We wish you a safe journey with our partners' buses! If you have further questions, visit our FAQ or contact the customer service team 24/7 at +1 (855) 626-8585.