Each FlixBus has plenty of space for your baggage. In order for your trip to be as pleasant and safe as possible we ask you to read the following points carefully.
Generally your ticket includes the free transportation of:
For safety reasons it is important that your hand baggage can be stowed in the overhead compartments above your seat, so that escape routes are kept free. Please ensure that all of your baggage is labelled with your name and address to avoid any confusion. Our friendly drivers are more than happy to help you load your baggage into the baggage compartments.
It is not to exceed the dimensions of the travel baggage and may not weight more than 20 kg (33.1 lbs). This additional baggage item costs €2 and must be indicated either during booking (provided this is possible for the trip), or declared and confirmed by calling customer service after booking but no later than 48 hours before bus departure: +49 (0)30 300 137 300*. Generally speaking, we cannot guarantee the ability to transport more than one travel baggage item.
You must pay a fee of €9 for a piece of baggage larger than your travel baggage. This baggage item may not exceed total dimensions (height in cm + width in cm + depth in cm) of 240 cm (94.5 in) nor a weight of 30 kg (66.1 lbs). Furthermore, special baggage must either be indicated during booking (provided this is possible for the trip) or after booking by calling customer service no later than 48 hours before bus departure: +49 (0)30 300 137 300*. Only one special piece of luggage may be taken on board per person. There is no guarantee of space. Special baggage includes, for example: skis and musical instruments (we recommend transporting these in a hard shell case). Special rules apply to bicycles and orthopedic aids. Certain items cannot be transported.
For more information about the rules and regulations of the transportation of baggage on board our buses please see our T&C’s.
Many of our buses allow you to bring your bicycle of a standard size and without superstructures (max. weight of 25kg) on board. These can be added to your trip during the booking process for an extra fee of €9 per item. You will select the number of bicycles that you would like to take on board at the same time of booking as you select the amount of passengers.
Carriage is on bicycle carriers. In special cases, carriage is only possible in suitable bags in the baggage compartment (e.g. folding bike). In that case, you must call customer service in advance to register the bicycle (see regulations for special baggage).
In order to clarify the possibility of transporting an electric bicycle on our buses, please contact out customer service: +49 (0)30 300 137 300*.
Strollers, wheelchairs and walking aids are transported on some of our buses for free. Wheelchairs and walking aids must be registered with us over the telephone at the latest 36 hours before your departure: : (+49 (0)30 300 137 300*). Strollers are considered as special baggage and must be registered with us over the telephone at the earliest of 48 hours before your departure: (+49 (0)30 300 137 300*).
Please note that due to safety reasons, wheelchairs can only be taken along if they are foldable and without an electric device.
Musical instruments do not exceed the hand baggage weight and dimensions (42 x 30 x 18 cm, max. 7kg) can be taken on board free of charge in your passenger compartment instead of a regular hand baggage. However, you store either your hand baggage or your musical instrument in the passenger compartments.
Musical instruments that are larger than the hand baggage measurements (42 x 30 x 18 cm, max. 7kg) are considered as special baggage and must be transported in the trunk of the bus in the appropriate transportation case. We recommend a hard case to avoid any damage. In this case each item will be an additional cost of €9 to your booking, which must be registered no earlier than 48 hours before your departure time over the telephone with our customer service team: +49 (0)30 300 137 300*.
Musical instruments and their cases that are larger than 135 x 48 x 35 cm are excluded from transportation (e.g. double basses.)
Please report your missing baggage at our lost and found office. We will help you as soon as possible.
*Please note, that fees for calls from landlines as well as from mobile phones depend on individual provider‘s rates.