Baggage on a FlixBus
Each FlixBus has plenty of space for your baggage. In order for your trip to be as pleasant and safe as possible we ask you to read the following points carefully.
Generally your ticket includes the free transportation of:
- One item of hand luggage (max. 42 x 30 x 18 cm, max. 7kg)
- 2 items of baggage (max. 67 x 50 x 27 cm, max. combined weight 30kg)
For safety reasons it is important that your hand luggage can be stowed in the overhead compartments above your seat, so that escape routes are kept free. Please ensure that all of your baggage is labelled with your name and address to avoid any confusion. Our friendly drivers are more than happy to help you load your baggage into the baggage compartments.
You may bring a third piece of baggage with you. It must not exceed the baggage dimensions and 15kg. Each piece of additional baggage costs €5 and must be booked onto your bus travel after you make your booking and no earlier than 48 hours before your departure. You can do this by calling our customer service team on: +49 (0)30 300 137 300*. A general claim to take more than two pieces of baggage on board does not exist.
For a piece of baggage that exceeds the dimensions and weight of a piece of normal baggage, must be booked as an item of bulky baggage (e.g. ski equipment and musical instruments). This must be registered no earlier than 48 hours before your departure time over the telephone with our customer service team: +49 (0)30 300 137 300*.The maximum dimensions of a piece of bulky baggage must not exceed 290cm (= length + 2 x breadth + 2 x depth in cm) and a weight of 30kg.
Each bus passenger may bring a maximum of one piece of bulky baggage; a general right to take bulky baggage on board does not exist. For one piece of bulky baggage you will be charged an additional fee of €9. In order to prevent any damage to your baggage, and all baggage transported on our buses, we ask that you bring your bulky baggage in an appropriate transportation box/bag.
Many of our buses allow you to bring your bicycle of a standard size and without superstructures (max. weight of 25kg) on board. These can be added to your trip during the booking process for an extra fee of €9 per item. You will select the number of bicycles that you would like to take on board at the same time of booking as you select the amount of passengers.
Carriage is on bicycle carriers. In special cases, carriage is only possible in suitable bags in the luggage compartment (e.g. folding bike). In that case, you must call customer service in advance to register the bicycle (see regulations for special luggage).
In order to clarify the possibility of transporting an electric bicycle on our buses, please contact out customer service: +49 (0)30 300 137 300*.
Strollers, wheelchairs and walking aids are transported on some of our buses for free. Wheelchairs and walking aids must be registered with us over the telephone at the latest 36 hours before your departure: : (+49 (0)30 300 137 300*). Strollers are considered as bulky baggage and must be registered with us over the telephone at the earliest of 48 hours before your departure: (+49 (0)30 300 137 300*).
Please note that due to safety reasons, wheelchairs can only be taken along if they are foldable and without an electric device.
Musical instruments do not exceed the hand luggage weight and dimensions (42 x 30 x 18 cm, max. 7kg) can be taken on board free of charge in your passenger compartment instead of a regular hand luggage. However, you store either your hand luggage or your musical instrument in the passenger compartments.
Musical instruments that are larger than the hand luggage measurements (42 x 30 x 18 cm, max. 7kg) are considered as bulky baggage and must be transported in the trunk of the bus in the appropriate transportation case. We recommend a hard case to avoid any damage. In this case each item will be an additional cost of €9 to your booking, which must be registered no earlier than 48 hours before your departure time over the telephone with our customer service team: +49 (0)30 300 137 300*.
Musical instruments and their cases that are larger than 135 x 48 x 35 cm are excluded from transportation (e.g. double basses.)
Forgot your baggage?
Please report your missing baggage at our lost and found office. We will help you as soon as possible.
*(Local calls from German landlines. Rates may vary for calls from mobile phones.)