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Customer Satisfaction

Customer satisfaction for FlixBus passengers

We go to great lengths to ensure our FlixBus customers are satisfied. Our goal is to get passengers to their destinations safely, on time and with the highest comfort possible. We are always looking for ways to improve the FlixBus experience, from the booking process, to the journey itself and even if questions arise after your trip.

What Our Passengers Say

In 2017 alone, over 40 million people chose FlixBus to help them explore the world. We have surveyed hundred of thousands of our passengers for feedback on their FlixBus journeys.

97% of our customers were delighted with their bus travel

According to survey results, 97% of passengers said they were "satisfied" or "very satisfied" with their bus journey.

Pass on

Passengers also praised the punctuality of their buses, the personal service provided by the drivers and the high level of comfort and onboard amenities. FlixBus travelers were so impressed that 94% said they would recommend FlixBus to friends and family.