Please make sure to check the current travel regulations and requirements before your travel. Below you find the link to the local authorities for up-to-date information. Please check the recommendations of the Center for Disease Control (CDC) or the Canadian government’s official travel guidance to get the recent updates. Not proceeding according to the regulations may result in the passenger being denied boarding.
We regularly adjust the FlixBus network and adapt it to demand and current regulations, in compliance with special safety measures. Please also check our Safety Measures as well as State Travel Restrictions and Guidance.
The safety and well-being for you, our drivers, partners, and employees is our top priority and while we are doing our part, you play a key role to ensure that you and all passengers on board travel safely. Please make sure to read and comply with our safety measures:
To ensure your journey is as pleasant and safe as possible, here is an overview of the measures we are taking to provide you with the highest hygienic standards:
Bus cleaning routines:
Boarding and Disembarking:
How do I get information on my trip?
If there would be any changes to your trip, FlixBus will actively inform you via email or SMS, so there is no need to contact our customer service. Please be sure to enter a valid email address and telephone number in the booking so that we can contact you.
Our customer support is available to you via the contact form and the customer support line. Please note that due to the current number of requests we receive, the processing time of a request or waiting time to connect with the operator may be longer than usual.
We encourage you to review our FAQs if you have further questions.
How can I request a refund?
If your connection gets cancelled or changed due to current travel restrictions, we will contact you via email and give detailed information as soon as possible. If you would like to cancel your ticket due to a change in your travel plans, follow the instructions here.