Do I need to contact FlixBus for updates on my booking?
FlixBus is proactively informing customers if there have been changes to their scheduled ride, there is no need to contact customer service. We kindly ask that you ensure you have a valid email address and telephone number on your booking so that we can keep you up to date. You can add your telephone number to your booking here.
Current network updates are listed below:
FlixBus has suspended its service throughout the United States until further notice starting March 22, 2020. We have informed affected passengers, and they will have received a voucher without cancellation fee. We apologize for any inconvenience this causes.
Please note that due to the current number of requests we are receiving, the processing or wait times to speak with an agent may be longer than expected. We strongly advise you to check our FAQ and service pages where you can find detailed information and answers to frequently asked questions.
How can I request a refund for my ticket?
If FlixBus has cancelled your ride as a result of the above travel changes, we will have contacted you to inform you with steps for reimbursement.
Should you wish to cancel a ride due to your changed travel arrangements, you can do so in accordance with our terms and conditions here.
Where can I find updates?
This page will be regularly updated in terms of new directive from the responsible authorities and changes relating to our connections.
You can find more information on the official page of the CDC (Center for Disease Control), regarding the latest updates and minimizing the spread of Coronavirus. We recommend that you monitor any updated guidance from your local authority.
Our hearts go out to those who have been affected by the COVID-19 pandemic. We’re taking these steps to protect our communities, please do not travel.