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Cancellation fee

For each cancellation followed by a new booking, a cancellation fee will be charged per trip and per passenger. The amount of the fee depends on the date of your original booking and on how many days before the ride you wish to cancel your order.
  1. Look for the date of your original order
  2. Find your currency in the first column
  3. Find the amount per trip and per passenger in the column describing the time when you cancelled
A cancellation fee of €1 was applied for cancellations during the period from 1.11.2017 to 11.30.2017 regardless of trip date.

Legend:
  • >=30 --> Cancellations at least 30 days before departure
  • >=14, <30 --> Cancellations between 14 and 29 days before departure
  • >=3, <14 --> Cancellations between 3 and 13 days before departure
  • <3 --> Cancellations fewer than 3 days before departure
Currency Code >=30 >=14, <30 >=3, <14 <3
Euro EUR 0 1 3 5
US Dollar USD 0 1 3 5
Swiss Franc CHF 0 1 4 7
Czech Crown CZK 0 0 0 0
Hungarian Forint HUF 0 300 900 1500
Norwegian Crown NOK 0 10 35 60
Swedish Crown SEK 0 10 35 60
Bulgarian Lev BGN 0 2 6 10
Romanian Leu RON 0 5 15 24
British Pound GBP 0 1 3 5
Polish Zloty PLN 0 0 0 0
Croatian Kuna HRK 0 6 20 30
Danish Crown DKK 10 10 10 10
Serbian Dinar RSD 0 100 350 550
Bosnian/Herzegovinian Konvertible Mark BAM 0 2 6 10
Albanian Lek ALL 0 125 385 635
Ukrainian Hrywnja UAH 0 30 90 150
Macedonian Denar MKD 0 60 185 300
  • All dates are determined using the time zone CET (Central European Time, Berlin).
  • The calculation is based on the original booking time.