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Our services for You

In unserem Servicebereich wirst Du über Wichtiges informiert.


Do you have a question with regards to your booking or your trip with FlixBus? Here you can find the answers to the most common questions and contact information about our customer service.

Services on the bus

In order to make Your journey as comfortable as possible, Flixbus offers a wide range of different services on board for You. 

> Details of our services on the bus 

Canceling or changing a booking

In the case that You cannot proceed with your FlixBus trip, You can find all of the important information here about canceling or changing your booking.

> Details about canceling/changing Your booking

The bus app

Our app makes sure that You can stay up to date directly from Your mobile.  Follow the link to find out everything You can do:

> Get the FlixBus app now


Read our baggage policy before Your bus trip; You will be shocked at how much baggage You can take on one of our buses.

> FlixBus baggage policy

Flix & More

Our loyalty program is currently being reworked. If You participated in our old loyalty program You will be contacted by 07.03.2015 andf a receive a voucher as a thank you from us. If You have not been contacted by this date please contact

Travel agency

If You would prefer to book Your FlixBus ticket through one of our travel agencies, then that is not a problem. Find Your nearest travel agency using Your post code: 

> Search for travel agency via post code

Lost and found

When traveling You may lose some of Your personal belongings. If you have lost something or found something You can use our lost property office.

> Contact information for the FlixBus lost property office 

Special offers

FlixBus customers do not only get low cost travel, but You can also benefit from the offers of our different partners. It is definitely worthwhile checking out this page.

> Discover our value packs now


You don’t want to miss out on any competitions or €1 offers? Our free FlixBus newsletter will keep You updated about all of our developments and news.

> Register for the FlixBus newsletter