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FAQ

Booking

Booking confirmation

   

You should have received a confirmation just after booking your ticket. If you did not receive this confirmation, please check your email's spam folder.

Your booking confirmation is not in your spam folder?

If you know your booking number, you can log in here with your full name and your email address and download your ticket again.

If this doesn’t work, please contact us on Facebook or call our Customer Service.

   

Yes, you will automatically receive an invoice for each booking. Invoices are sent with your ticket in the booking confirmation.

If you need an invoice with an address on it, click the “I need an invoice” box while selecting the payment method during the booking process.

   

FlixBus App and Website

The easiest way is to book your trip directly with our FlixBus App on your smartphone. Your ticket will be saved under "My Tickets". You can easily present your mobile ticket from your phone when getting on the bus.

The FlixBus App, just like our website, gives you access to our cheapest tickets. We also offer special deals on the FlixBus App exclusively. When booking tickets via the FlixBus App, you will also receive your booking confirmation via email.

Phone

You can also book your tickets via phone by calling our customer service. To use this option, you will need a credit card.

Please note that a $2.00 service fee will be added to your order price. If you purchase a ticket via telephone (Customer Service) or in one of our agencies an additional processing fee will be added to your ticket price.

   

Below, we’ve put together the most common questions and answers for you. Try one of the following solutions, depending on which error occurs:

Missing a booking confirmation?

  • Please double-check your spam folder for the email confirmation.
 

Error during payment?

  • Empty the cache (browser process), delete the cookies on your PC, and try it again after restarting the browser.
  • Try another payment method. Please note that fees might occur with some payment methods.
  • If a new window does not open for an instant transfer in order to enter your 3D Secure code, turn off your popup blocker and try it again.
  • Contact your bank to verify that you can use the selected payment method.
 

Error on the website?

  • Try another browser. The FlixBus website is optimized for the Chrome browser.
  • Empty the cache (browser process), delete the cookies on your PC, and try it again after restarting the browser.
  • Update your browser. Due to FlixBus’ high security standards, our website is optimized for the latest browser version.
 

None of that helped?

Please book using our FlixBus App. Always keep the App up-to-date. As an alternative, you can call our Customer Service to book your trip.

   

Absolutely. Simply enter your friend's full name and email address while booking so that he or she will receive the ticket directly, or forward the email with the ticket to your friend. Your friend can also enter the booking number using the FlixBus App to have the ticket directly on his or her phone.

Please also enter your friend's phone number so that they don’t miss any important trip updates.

   

Your ticket will be sent to the email address you entered during the booking process as an attached, printable PDF file.

   

No, you can also present the QR code from your ticket right on your phone during check-in. (We encourage our passengers to keep the environment in mind!)

Group trips

   

We offer groups a discounted group rate for regularly scheduled services. The group price will be calculated during the booking process. If the discounted price is cheaper, you will automatically be offered the cheaper rate.

Passengers with Disabilities

   

If you would like to travel in your wheelchair in the passenger cabin, we kindly recommend that you contact our customer service as far in advance as possible before your trip, and 48 hours in advance at the latest. This is important, so that we can make sure we have everything prepared for your trip. Please also note that seating is limited for all passengers and bookings are subject to availability.

If you can use a standard bus seat, simply book your desired route. It is only necessary to notify us in advance if you would like to transport your wheelchair, walking aids, or other orthopedic assistance. In this way we can make sure we have enough space in the luggage compartment.

Please also note the maximum weight and size of wheelchairs or mobility scooters that we can accept:

  • Weight including the passenger can range from 600 lbs (272 kg) to 1000 lbs (453 kg)
  • Wheelchair dimensions: 30 x 48 inches (76 cm x 121 cm)
  • Mobility scooter dimensions: 30 x 30 x 48 inches (76 x 76 x 122 cm)

Unfortunately, we cannot transport electronic wheelchairs of any kind (even if the battery can be removed) as well as bulky non-collapsible mobility assistance aids.

   

In the passenger cabin for long-distance coaches, we can only transport wheelchairs that are compliant with the rules of ADA. Your wheelchair should comply with current legal safety requirements.

   

We welcome ADA-qualified service animals that are individually trained to do work or perform tasks for a person with a disability. Your service animal travels with FlixBus for free. We will book a seat for your service animal (if needed) after you have finished your booking. Simply call our Customer Service as soon as possible after booking your trip. Dogs for comfort or emotional support are not qualified as service animals under the ADA. Service animal fraud is a crime. California Penal Code 365.7 (a)

Route Information

   

You can find all bookable connections using our search form in our FlixBus App and on our website. Our current network can be found here.

   

Our connections are available approximately four to six weeks in advance using our FlixBus App and on our website. Many connections can be booked much earlier. If you still cannot find your desired connection, try searching different stops.

You can always keep an eye on the FlixBus App or our website for the latest connections. Sign up for our Newsletter of become a Facebook Fan so you can see what’s new, find our latest discounts and learn about exclusive sweepstakes.

   

If you want to find out where the primary or intermediate stops for a route are located, have a look here and select the stop or connection that interests you.

Traveling with children

   

Yes, our young passengers who are less than 15 years old travel with us at discounted prices. In addition to child prices, there are also group prices and other discounts.

At the time of booking, we calculate the cheapest price for you from all available rates and discounts.

   

At the time of booking, we calculate the cheapest price for you from all available rates and discounts. If the discounted price is lower than the child fare, the selected passengers pay the same price.

   

The safety of our little passengers is especially important to us. Therefore, please note the following:

0 - 3 years: You must bring a child seat that can be attached using a two-point belt.
Up to 12 years: Please always be accompanied by someone who is at least 17 years old.
13-16 years: Children between 13 and 16 years old may travel alone if they have a declaration of consent from their parent or legal guardian (to be provided while booking). Please understand that the bus drivers cannot assume supervisory duties. Please only send your child to travel alone if you are certain that your child is able to do so.
Additionally, your child may only travel on trips without transfers that take place between 6 a.m. to 10 p.m.

Strollers

Strollers will be transported for free if the child travels with you. Simply call our Customer Service no less than 48 hours before your planned departure to register your stroller.

Beyond 17 years old, there are no obstacles to travel alone. Just make sure that your child has all necessary documents and IDs with them.

Seat reservation

   

Our coaches are generally first-come, first-served. We recommend being on the bus as early as possible if you want to get a certain seat.

We are now testing seat reservations on some of our lines. On these select lines, passengers may reserve a seat while booking. We will notify you if the connection you are booking offers seat reservations. After entering your passenger data, you will be provided with the option of reserving a seat. This feature is only available via online booking and not via the App. The fee for reserving a seat depends on the type of selected seats and the distance.

Currency Code Short and medium haul* Long haul**
Classic Table Panorama Classic Table Panorama
US Dollar USD 1.49 2.49 4.99 2.99 4.99 7.99

* Short and Medium Haul: for distances below 310 mi.
** Long Haul: for distances above 310 mi.   
 

Adding, changing, and cancelling seat reservations:

You may reserve a seat during the booking process. While we test this system, it will not be possible to add a seat reservation later or change an already existing seat reservation. If you would like to cancel a seat reservation, go to Change/cancel booking.

Groups:

Reserved seats are not assigned to certain persons of the group. Each group member may choose their own seat.

   

t goes without saying that you will always get a seat on our coaches.

In coaches with seat reservation, you will find the seat numbers in dark grey at eye level on the hand luggage compartment.
If you have a reservation, your sear number is on your ticket.

In this test phase, many seats cannot be reserved. You can choose whichever seat you like in the area with green stickers.

If a reservable seat is free, it could yet be booked by someone later on in the trip. For this reason, please only sit on a free seat that is not reservable.

Changing and cancelling

   

Of course. You can edit your booking quickly and easily here.

After every change, you will receive a new booking confirmation via email.

You can modify the following elements of a booking:

Phone number: Free to change.

Passenger name: Free to change. If the current ticket price is more expensive than the price originally booked. You still have to pay the difference.

You can cancel part or all of your booking or make edits to your journey up to 15 minutes before the scheduled departure time. In the event of a cancellation, a cancellation voucher will be issued. Please note that the following fees apply per canceled trip and per passenger. The amount of the voucher will be issued minus the cancellation fee:

  • Cancellations at least 30 days before departure: Free of charge
  • Cancellation between 14 and 29 days before the date of departure: $1.00
  • Cancellation between 3 and 13 days before the date of departure: $3.00
  • Cancellation less than 3 days before the date of departure: $5.00
   

No problem. Here’s how:

  • In the FlixBus App, go to My Tickets in the menu
  • Select Upcoming (trips)
  • Click on the trip that you want to modify
  • Select Change
  • Simply click on the trip in the FlixBus App and follow the instructions.
   

Yes, this is also not a problem. To FlixBus, changing means canceling old trips and booking a new trip!

This is how:

  • Make sure that your desired new connection is still available.
  • Cancel your trip in exchange for a voucher (minus the cancellation fee), which you will receive via email.
  • Now, book your new trip and use the voucher provided. You will receive a new booking confirmation including a new booking number. If your new trip is more expensive than the original, you simply pay the difference.
   
What happens if I accidentally make a mistake while booking?

If you notice that you made a mistake, you can make changes free of charge within 60 minutes of booking your trip. Already rebooked trips are exempt from this rule.

   
I can't log in to the cancel page. What now?

Make sure everything is spelled correctly in the login fields. Enter your booking number without the '#'. Your email address or full name must be entered exactly as you wrote it while booking.

   
I didn't receive a voucher. Why not?

Something may have gone wrong during the cancellation process. Log in again here, and make sure you finished the cancellation.

   
How do I cancel my ticket for a delayed bus?

If your bus is delayed by 120 minutes or more, simply contact our customer service who will be happy to assist you.

   
I was automatically rebooked to another trip and can't cancel, what do I do?

Contact our customer service or write to us on Facebook so that we can find an alternative for you.

Departure and Arrival

Passenger Delay

   
I will be late. Will the bus wait for me?

Unfortunately, the bus cannot wait. The coaches are part of a regular service and must stick to the timetable. We suggest being at the bus stop 15 minutes before departure. If you realize that you will not make it, you can cancel your trip up to 15 minutes before departure and book the next available connection.

Departure Time

   

If your bus is delayed, we will notify you via text or via push notification if you booked using the FlixBus App and subscribed accordingly. You can also check delays yourself at Current Route Info or in the ticket view of the FlixBus App.

If FlixBus informs you about a delay, you can be sure that you will not miss the bus if you are at the bus stop 15 minutes before the new departure time.

   
I need to pick someone up. Where can I see if a bus is on time?

You can check current delays using the following link. Just select the relevant bus stop or destination and check the time of arrival.

   

The departure and arrival times always correspond to the local time at the respective stop.

If there is a delay for your trip that you should be aware of, you will see this with a small note near the trip duration given in the overview of available connections.

Always check the local time to travel comfortably and to arrive at your stop on time!

Problems Transferring

   

If you booked a transfer connection, FlixBus guarantees that you will arrive at your destination. If you missed a transfer connection due to a delay in the first trip, we will book you on the next possible alternative connection, free of charge. If this happens, we will inform you of these changes via text or email. If you need assistance, you can write us a message on Facebook or call our customer service.

   

We are very sorry that your travel plans have gotten mixed up. However, if you booked another trip with a different company, we cannot offer to change your booking or give you a refund. We hope you understand and recommend that you book an earlier bus in such situations, since delays are often difficult to predict.

Bus is Missing

   

If you have still not received notification of a delay, you can check here to see where the bus is. If you cannot find the information you need, write us a message on Facebook or call our customer service.

Boarding and Exiting

   

The easiest way is to download the FlixBus App, which allows you to easily navigate to all of our bus stops. You can find the city and address of the respective stop here.

   

We do not guarantee vehicle parking at our bus stops. Any available parking is subject to the municipal or private property restrictions that may apply to that particular location. We encourage you to use car-free transportation when traveling to and from your bus stop.

   

No, that is unfortunately not possible. If you do not board at the stop you booked, your ticket will not be valid at the next stop. If your plans change, you always have the option of changing your booking up to 15 minutes before departure.

Vouchers

   

You can redeem your voucher while booking in the FlixBus App or on the website. It is best to copy the voucher code directly from the e-mail. Click the "Redeem" button while booking to apply the value of your voucher. You may redeem one voucher per booking.

You can also redeem your voucher when booking via phone or in one of our offices or ticket agencies.

   

If you received your voucher through a promotion or as goodwill, it can only be redeemed once. After being redeemed, the voucher code is invalid.

   

Always redeem your voucher before it expires. We are, unfortunately, unable to renew old voucher codes.

   

Sorry, vouchers cannot be exchanged for cash.

Payment

Payment Methods

   

There are different possible payment methods depending on where you buy your ticket.

Online booking/App: Credit/debit cards (VISA/MasterCard/Amex/Discover/JCB), PayPal

At sales agencies: All payment options offered by the agency. Cash is always accepted.

Via phone: Credit card (Mastercard/Visa/Amex/Diners Club/JCB/Discover)

Payment Issues

   

Credit card agencies have introduced the so-called 3D Secure system to provide you with extra security. This system allows you to confirm your identity using a password. You will therefore be required to authenticate your card.

If you fail to do so, payment will not be completed and you will receive an error message. You will then have to contact your bank regarding this 3D Secure security check in order to initiate additional payments. We cannot assist you further here, unfortunately.

Until you do so, you are free to make a new booking using another payment method.

   

FlixBus will not send you any warnings. If you have received a warning, it came from a payment provider. Therefore, please refer them.

   

To avoid a double booking, please check your email inbox (as well as your spam folder) if you have not yet received a booking confirmation.

If you do not have a booking confirmation in your email inbox, feel free to try another payment method and book again.

   

First check your spam folder to see if your booking confirmation is there. If not, we will automatically return the amount paid within a few business days. If you have not received a refund, please contact us via our contact form.

Baggage

   

You can take one carry-on item and one piece of luggage free of charge. We suggest that you use our bag tags or another luggage tagging system to avoid confusion. Your carry-on baggage is limited to one item with dimensions of 16 x 12 x 7 inches  and a maximum weight of 25 lbs. Slight deviations from these dimensions are permitted provided that the total dimensions of the item do not exceed a total height, width and length of more than 35 inches.

Transport all your valuables securely in your carry-on baggage. Stow it on the bus so that the exit and walking areas are not blocked (i.e. in the upper baggage racks).
Your hold baggage is limited to one item with dimensions of 31 x 20 x 12 inches and a weight of 50 lbs. We will accept slight deviations from the required dimensions, if the total dimensions of your stowed luggage do not exceed the maximum size of 63 inches (length + width + height). ( +/- 4 inches per side ) are allowed here if the total dimensions do not exceed 63 inches. We consider a trekking backpack to be normal stowed luggage.

   

If there is still room on the bus, you are free to take an additional baggage item with you. The same dimensions apply here as with your first piece of stowed luggage, and slightly different dimensions ( +/- 4 inches per side ) are allowed here if the total dimensions do not exceed 63 inches. Additional baggage can be booked for $10,00.

You can add your additional baggage during the booking process.

   

We want to allow as many passengers as possible to take multiple baggage items with them, therefore passengers are limited to one additional baggage item.

   

Furniture or parts of furniture, electric appliances, surfboards, automobile parts and cardboard packaging as well as animals (except for guide and companion dogs) are not allowed on the buses.

More information can be found in our Terms and Conditions of Carriage.

Bicycles

   

Feel free to bring your bike with you if it has standard dimensions without any added pieces and weighs up to 55 lbs. Many coaches have bike racks during the summer season. You can add your bike for $10.99 during the booking process depending on availability.

   

No, that is not possible. Due to safety reasons, we only transport bikes, just as baggage, together with the passenger.

Lost and Found

   

Please fill out our lost item form right away so that we can start searching. If you have any questions about your lost/forgotten item, you can always send it in writing using our contact form on our website.

Additional Baggage

   

For safety reasons, we cannot accept any pets onto our coaches. Guide and service dogs are an exception. They will be transported for free but please inform us via phone as far in advance as possible so that we can be sure that e.g. the bus driver has no allergies.

   

We recommend including additional baggage during the booking process. If you want to add baggage to your trip after booking, you can cancel your trip up to 15 minutes before departure on our website under "Cancel/Change booking" or at our travel agencies. Afterwards, you can book a new trip with additional baggage. Please note that the new ticket may be more expensive.

Buggies and prams will be transported for free if the child travels with you.

   

Yes, of course. You can easily remove your additional baggage from your online booking up to 15 minutes before departure to receive a $10,00 voucher.

Wheelchairs

   

Wheelchairs or walking frames and other assistance can be transported for free. They will be transported in the trunk.

If you use a wheelchair, please kindly contact our customer service as far in advance as possible before your trip. This is important because seating is limited for all passengers and many trips involve multiple carriers. FlixBus may not be able to accommodate all customers traveling in a wheeled mobility device and each bus is limited to two passengers traveling in a wheeled mobility device.

The maximum weight and size of a wheelchair or mobility scooter that we can accept are:

  • Weight including the passenger can range from 600 lbs to 1000 lbs
  • Wheelchair dimensions of 30 x 48 inches
  • Mobility scooter with dimensions of 30 x 30 x 48 inches

Miscellaneous

Checking my Case

   

Your concerns are important to us. Please be patient. We try to respond to all inquiries as quickly as possible, but sometimes it takes a little longer. You may find an answer to your question here on the help page. Give it a try!

Customer Account

   

You have two options:

You can create a customer account during the booking process by clicking the box in the corresponding field on the payment page. You will receive an email after booking to confirm your registration.

You may also register directly using the login page on our website, and then confirm it via the email you will receive after.

   

You can also “link with Facebook” on the login page or the passenger information page. Please be sure you are already logged into Facebook. Afterwards, you are successfully registered and will receive a confirmation email. There is nothing else to do.

Of course, we will not post anything on your Facebook timeline.

   

You can reset your password here.

   

You can have the confirmation email sent to you again here.

   

There are many advantages to registering as a FlixBus customer! First, you can save all of your payment methods, making booking quicker and more convenient.

In addition, all of your tickets are listed in your customer account under “My Bookings” after confirming registration with your email address. This makes it easier to manage your upcoming trips.

You can also make bookings for other people - family or friends - but make sure that you have entered the correct passenger data.

Your personal information and payment data are always safe with us. We do not send any information to third parties. You can read more about this in our data protection guidelines.

Feedback

   

Usually, you will receive a survey from us via email right after your ride. As your feedback is important to us, we would appreciate you filling it out for us.

You did not receive a survey after your last trip? This could be because your last trip with us took place very recently. We do not want to send you too many emails, therefore we do not send a survey for every trip to our frequent passengers.

If you did not receive your survey but would still like to share something with us, just use the contact form on our website.

Miscellaneous

   

When traveling to other countries, it is very important to have all required documents and IDs with you. Your baggage should only include duty-free goods and should be open to make the customs process quicker. In any case, label it with your name and address to avoid any confusion.

Please also observe any passport, visa, foreign exchange, tariff, and health regulations. Information on these rules can be obtained from the Federal Foreign Office or from the Federal Police.

For questions related to customs regulations, please get in touch with the central customs authority of your country.

   

The buses offer air-conditioning, onboard restrooms, reading lamps and comfortable seats. There is also free Wi-Fi and On-board Entertainment, extra legroom, numerous plug-ins and a lot of room for your luggage.

It may happen that you encounter a dead spot during the trip or that not all passengers will be able to surf the web at the same time. In rare cases, free WLAN or outlets may not be provided, for example when replacement vehicles are used.

   

There are already breaks planned into our trips which we use to maintain the driving and break periods required by law. However, we certainly want you to get to your destination as quickly as possible, which is why we do not take any additional breaks. We offer on-board restrooms to make long distance trips more enjoyable without breaks.

Smoking is not permitted on our coaches. This also includes e-cigarettes. However, you can get out for the "length of a cigarette" at the planned stops as well as planned breaks, if smoking is allowed there. However, please discuss this with your bus driver beforehand, and always make sure to be back at your bus in time, as the drivers cannot wait for individual passengers! The bus driver will tell you how long the bus will wait at a certain bus stop.

   

You must buckle up on our coaches, just like in the car. Each seat is provided with a seatbelt that you must wear during the trip.

Baggage, as well as additional and special baggage, will be transported in the trunk. Your driver will make sure your baggage is loaded properly. The carry-on baggage is secure in the compartments above your seat.

Your safety is our highest priority. All vehicles and electronic devices are tested and regularly serviced. The drivers are specially trained for passenger transportation and undergo regular trainings as well. They must precisely maintain the legally required rest and driving periods, without exception. Therefore, it is possible that two drivers may operate your trip or your scheduled break may be longer, if you are on a longer journey. If delays occur during the ride, unplanned breaks may be taken in exceptional cases. We thank you for your understanding.

   

You may also eat and drink on our green coaches so that you feel completely at home and relaxed while you travel. However, please keep your fellow travelers in mind and follow a few guidelines:

  • Avoid strong-smelling foods.
  • Leave your seat like you would like to find it: no crumbs, leftover food or trash. You will find garbage cans for your trash on the bus.
  • Drinking alcohol is prohibited in the buses.
   

Our tickets are only valid for the exact connection that you booked with us. You will need to buy the relevant ticket for a transfer onto local transportation or any other means of transportation. The same applies to the journey to your initial stop/station.

Find the answers to all of your questions on our FAQ page

Can't find the answer to your question?

Simply complete our contact form and let us know your concern here. We'd be happy to help you!