How can we help?

Are you unsure about a booking or need help regarding a recent or upcoming FlixBus trip?
Take a look at our Frequently Asked Questions (FAQs) or current route info!

You can also get in contact with us via Facebook.

Can't find an answer to your question?
We are always happy to help you!

You can also reach us 24/7 via our service hotline: +49 (0)30 300 137 300.

*Please note, that fees for calls from landlines as well as from mobile phones depend on individual provider‘s rates.

→ Our customer service is currently available in English and German.

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Possible subjects

Route-related questions:
Requests and questions relating to Flixbus journeys

Booking / Rebooking / Cancellation:
For questions relating to booking options and changes to bookings

Questions relating to the usage and conditions of use for vouchers

For questions relating to the carriage of baggage or other objects, including loss or damage

On the bus:
Bus and seating questions, as well as on-board extras available

Feedback (Praise & criticism):
Praise & criticism of your Flixbus trip

Messages and questions relating to refunds

If you cannot find the correct subject, you can note all other concerns here